Very disappointing service experience We contacted Glacier Air and Refrigeration because our heat-exchange system had water pooling underneath it. The initial problem turned out to be primarily a clogged filter and a blocked drain. Glacier Air and Refrigeration recommended a full service of the system, which we agreed to. To be fair, the technician did a very good job clearing the blocked drain and cleaning the outside heat pump. Unfortunately, the experience went badly wrong after that. During the service, Glacier Air and Refrigeration advised us that the zone-control gates for our basement and upper level had been wired incorrectly and recommended correcting them. This was additional work that we had not originally requested, but we agreed to it based on their professional recommendation. After that work was completed, we could no longer properly control the temperature in our home. The upstairs thermostat was effectively controlling the wrong zone. When we tried to heat or cool upstairs, the basement was being affected instead. For roughly the next week and a half to two weeks, temperatures became extremely uncomfortable — unbearably hot upstairs at times and excessively cold in the basement at others. This was particularly damaging because we operate an Airbnb in the property. Guests commented negatively about the temperature problems, and this affected their experience and our ability to receive the positive reviews we normally expect. After multiple visits, the technician eventually acknowledged that although he had corrected the zone gates, he had not properly accounted for the control system and that the thermostats were therefore operating the wrong zones. He admitted that this had been missed and that the work had not been set up correctly. What I find most disappointing is that we were then charged approximately another $300 for a return visit connected to correcting a problem that resulted from the additional work Glacier Air and Refrigeration had recommended and performed. Our original visit was already close to $700. We called Glacier Air and Refrigeration simply to service the system and resolve the water issue caused by the blocked drain. We relied on their professional advice when they recommended changing the zone wiring. That additional work then left our heating and cooling system functioning incorrectly for nearly two weeks and negatively affected our Airbnb guests. Although I give credit where it is due for the original drain clearing and heat-pump cleaning, the way the subsequent mistake and additional charge were handled has left us extremely dissatisfied. Based on our experience, I would not use Glacier Air and Refrigeration again and cannot recommend them.

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